8006 (24th March 2026) Recruitment Drive for eGain
Communication Pvt. Ltd. | Hiring for “Solution Success Analyst
& Implementation Solution Engineer” as Fresher’s | Drive Organized by
VibrantMinds Technologies Pvt. Ltd. |
Greetings from VibrantMinds Technologies Pvt. Ltd. – A
Campus Recruitment, Online Assessment & IT Training Solutions Company.
Note: This Drive is exclusively for VibrantMinds Candidates ONLY, others please don’t apply!
Company Name: eGain Communication
Pvt. Ltd.
Position 1: Solution
Success Analyst
Position 2: Implementation
Solution Engineer
Experience: Fresher
Approx. Package: Upto Rs.
5,00,000/- Per Annum.
Job Location: Pune
Work Schedule: Monday – Friday |
9:00 AM – 6:00 PM
Educational Criteria:
- Education: BE /
BTech (All Branches)
- Batch: Pass
out Year 2024/ 2025 Batch Only
- Percentage: No percentage
Criteria
Position 1: Solution Success Analyst
Job
Description:
The Solution Success Analyst will work closely with customers
and internal teams to ensure successful adoption and optimal use of the
company's software solutions. The role involves troubleshooting issues,
analyzing system behavior, and helping clients maximize product value.
Role &
Responsibilities:
- Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.
- Troubleshoot customer problems, working with product engineering.
Skills
Required:
- Strong communication and client interaction skills
- Knowledge of Java or Python programming basics
- Strong command over SQL for data analysis and troubleshooting
- Ability to interpret logs, system outputs, and technical documentation
- Problem-solving mindset with strong attention to detail
Position 2: Implementation Solution Engineer
Job
Description:
The Implementation Solution Engineer in the Managed Services
team supports eGain customers post-launch by managing platform features, making
configuration changes, authoring knowledge content, and generating reports.
This customer-focused role involves collaborating with business and IT teams to
implement solutions and optimize operations.
Role &
Responsibilities:
- Complete Managed Service tickets on time, ensuring compliance and meeting milestones.
- Understand business requirements and implement solutions on the eGain platform.
- Build reports and dashboards using eGain Analytics Hub.
- Analyze operational reports, provide insights, and recommend best practices.
- Assist with knowledge content migration and authoring using eGain Knowledge Hub.
Skills
Required:
- Programming knowledge in Java or Python
- Strong knowledge of SQL, database queries, and data validation
- Understanding of APIs, system integrations, and application configuration
- Good analytical and troubleshooting skills
- Strong communication and stakeholder management abilities
Deadline to Apply: Wednesday, 25th March 2026 till 10.00 AM (The profiles won’t be considered after the deadlines)
How to Apply: https://forms.gle/xqJyeymr1dvcggGX8
Regards,
VibrantMinds Technologies Pvt. Ltd.
Visit us: http://www.vibrantmindstech.com/ | Contact Us: 9503579517 |
Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
Instagram: https://www.instagram.com/vibrantminds_technologies/
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