VibrantMinds Technologies Pvt Ltd : 7883 (06th Jan 2026) Recruitment Drive for Online Munim Software |

7883 (06^th Jan 2026) Recruitment Drive for Online Munim Software | Hiring for “Technical Support Executive” as Freshers | Drive Organized by VibrantMinds Technologies Pvt. Ltd. |

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.

Note:

This Drive is exclusively for VibrantMinds Candidates ONLY, others please don’t apply!
Male candidates are preferred

Company Name: Online Munim Software

Position: Technical Support Executive

Experience: 0–1 Year

Approx. Package: As per Company Norms

Job Location: Pune

Educational Criteria:

Education: BE/BTech/ BCA/ BCS/ BSc (CS/IT branch Only)
Batch: No Pass-out Criteria
Percentage: No Percentage Criteria

Job Description:

Online Munim Softwares is seeking a dedicated and customer-focused Technical Support Executive to join our team. The ideal candidate will provide technical assistance, troubleshoot software issues, and ensure customer satisfaction by offering timely solutions.

Role & Responsibilities:

Customer Support:

Provide prompt and professional technical support to customers via phone, email, and chat.
Address customer queries, troubleshoot issues related to software usage, installation, and performance.

Issue Resolution:

Identify, diagnose, and resolve technical issues related to Online Munim’s software solutions.
Collaborate with the development team to escalate unresolved technical problems.

Customer Training:

Assist customers by providing product training for better understanding and efficient use of the software.

Documentation:

Maintain accurate logs of customer issues, resolutions, and product feedback.
Update knowledge base documentation and FAQ for common issues.

Collaboration:

Work closely with internal teams (development, CRM, and support) to ensure smooth issue resolution.
Follow up with customers to ensure issues are resolved and gather feedback for product improvements.

Product Knowledge:

Stay up-to-date with the latest product features, updates, and enhancements.
Educate customers on new functionalities and improvements.

Skills Required:

Strong communication skills, both verbal and written.
Basic understanding of software applications and troubleshooting methods.
Ability to handle multiple customer requests and prioritize tasks effectively.
Problem-solving attitude with a focus on customer satisfaction.
Proficiency in MS Office and CRM tools.
Experience with technical support or customer service in a software company.
Knowledge of web-based software, cloud solutions, and technical troubleshooting.