VibrantMinds Technologies Pvt Ltd : 7840 (26th Nov 2025) Recruitment Drive for EduCloud InfoTech |

7840 (26^th Nov 2025) Recruitment Drive for EduCloud InfoTech | Hiring for “Customer Support & Implementation Executive" as Fresher’s | Drive Organized by VibrantMinds Technologies Pvt. Ltd. |

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company

Note: This Drive is exclusively for VibrantMinds Candidates ONLY, others please don’t apply!

Company Name: EduCloud InfoTech

About the Company:

EduCloud InfoTech is a Pune-based product development company building next-generation AI-powered SaaS solutions—ERP, LMS, and large-scale enterprise applications—using cutting-edge technologies. We are looking for passionate individuals who want to join us in transforming how modern businesses adopt digital automation and AI.

Position: Customer Support & Implementation Executive

Experience: Fresher

Approx. Package: Upto Rs. 1,20,000/- to Rs. 3,00,000/- Per Annum

Job Location: Pune

Job Type: Full-time

Bond: 12 to 18 Months

Educational Criteria:

Education: BCA/ BCS/ BSc (CS/IT branch Only)
Batch: Pass-out Year 2024 & 2025 Bath Only
Percentage: No percentage Criteria

Job Description:

We are seeking a highly motivated Customer Support & Implementation Executive who will play a key role in implementing EduCloud products at customer locations, ensuring successful onboarding, training, usage adoption, and providing continuous customer success support.

This role requires a blend of communication skills, analytical capability, product understanding, and a passion for helping customers achieve value through technology.

Role & Responsibilities:

Product Implementation & Onboarding -

Understand EduCloud products thoroughly (ERP, LMS, AI modules, etc.).
Map customer requirements with product capabilities to ensure successful implementation.
Configure and implement various modules based on business needs.
Conduct onboarding sessions, user training, and product demos for customers.

Customer Success & Adoption Monitoring -

Continuously monitor customer usage and adoption patterns.
Engage with customers who are not actively using the system, understand blockers, and provide guidance or training.
Inspire and motivate users to adopt digital processes using EduCloud solutions.
Build strong relationships with users to ensure long-term engagement.

AI Module Coordination

Work closely with the development and AI teams to communicate real user challenges.
Provide insights on how AI features can simplify the end user’s daily workflow.
Participate in testing and validating AI-powered features.

Issue Identification & Reporting

Identify bugs, issues, and performance gaps in the system.
Report issues systematically to the development team with clear descriptions, screenshots, or recordings.
Track reported issues until closure.

User Experience Feedback

Observe and analyze potential UX issues faced by customers.
Suggest improvements to enhance usability and user satisfaction.
Collaborate with developers, designers, and product managers to refine the user experience.

Skills Required:

Strong understanding of Web Applications and Mobile Apps.
Excellent communication skills (verbal & written).
Very good analytical, problem-solving, and requirement-mapping skills.
Hands-on expertise in Excel, Word, Google Sheets.
Ability to understand business processes quickly.
Comfort in interacting with customers, handling queries, and conducting training.
Energetic, proactive, and customer-centric mindset.
Experience in SaaS products, ERP, LMS, or enterprise software.
Prior exposure to implementation, customer support, or technical coordination roles.
Understanding of basic AI concepts will be an added advantage