VibrantMinds Technologies Pvt Ltd : 8083 (14th May 2026) Recruitment Drive for eGain Communication Pvt. Ltd. |

8083 (14th May 2026) Recruitment Drive for eGain Communication Pvt. Ltd. | Hiring for “Multiple Position” as Fresher’s | Drive Organized by VibrantMinds Technologies Pvt. Ltd. |

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.

Note: This Drive is exclusively for VibrantMinds Candidates ONLY, others please don’t apply!

Company Name: eGain Communication Pvt. Ltd.

About Company:

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. We are currently hiring for multiple technical roles and would greatly appreciate it if you could share suitable candidates from your institute who meet the below criteria.

Position 1: Quality Engineer - Automation

Position 2: Solution Success Analyst

Position 3: Implementation Solution Engineer

Position 4: Engineer - Cloud Operations

Experience: Fresher

Approx. Package: Upto Rs. 5,00,000/- Per Annum.

Job Location: Pune

Work Schedule: Monday – Friday | 9:00 AM – 6:00 PM

Educational Criteria:

Education: BE / BTech (All Branches)
Batch: Pass out Year 2024, 2025 & 2026 Batch Only
Percentage: No percentage Criteria

Position 1: Quality Engineer – Automation

Job Description:

The Quality Engineer will be responsible for ensuring the quality, reliability, and performance of software applications by designing and executing comprehensive test strategies. The role involves working closely with development, product, and support teams to deliver high-quality products.

Role & Responsibilities:

Build a closed loop test-driven system to automate the quality assurance process, using open source, commercial, and AI-powered capabilities.
When necessary, design and develop tools and scripts to improve the system.

Skills Required:

Basic programming knowledge in Java or Python
Good understanding of SQL queries and database validation
Understanding of software testing methodologies and QA processes
Familiarity with debugging and troubleshooting techniques
Strong analytical mind-set and attention to detail

Position 2: Solution Success Analyst

Job Description:

The Solution Success Analyst will work closely with customers and internal teams to ensure successful adoption and optimal use of the company's software solutions. The role involves troubleshooting issues, analyzing system behavior, and helping clients maximize product value.

Role & Responsibilities:

Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.
Troubleshoot customer problems, working with product engineering.

Skills Required:

Strong communication and client interaction skills
Knowledge of Java or Python programming basics
Strong command over SQL for data analysis and troubleshooting
Ability to interpret logs, system outputs, and technical documentation
Problem-solving mindset with strong attention to detail

Position 3: Implementation Solution Engineer

Job Description:

The Implementation Solution Engineer in the Managed Services team supports eGain customers post-launch by managing platform features, making configuration changes, authoring knowledge content, and generating reports. This customer-focused role involves collaborating with business and IT teams to implement solutions and optimize operations.

Role & Responsibilities:

Complete Managed Service tickets on time, ensuring compliance and meeting milestones.
Understand business requirements and implement solutions on the eGain platform.
Build reports and dashboards using eGain Analytics Hub.
Analyze operational reports, provide insights, and recommend best practices.
Assist with knowledge content migration and authoring using eGain Knowledge Hub.

Skills Required:

Programming knowledge in Java or Python
Strong knowledge of SQL, database queries, and data validation
Understanding of APIs, system integrations, and application configuration
Good analytical and troubleshooting skills
Strong communication and stakeholder management abilities

Position 4: Engineer - Cloud Operations

Job Description:

Role & Responsibilities:

Deploy, configure, and maintain eGain’s Cloud Services based on AWS infrastructure, services, and tools
Monitor and troubleshoot customer environments and underlying infrastructure
Develop and maintain tools to automate routine operational tasks
Ability to work in shifts to provide 24x7 coverage

Education/Experience:

Bachelor’s degree in a STEM discipline
Experience in a cloud operations role in a SaaS company (preferred)
Certifications such as AWS Certified Cloud Practitioner and AWS Certified SysOps Administrator (preferred)

Recruitment Process: